Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Frequently Asked Questions (FAQ)
How long does it take to process and order?
How long does it take to process and order?
Your order will be processed immediately with us, but no later than the next working day after receipt.
Our current transportation partner, DHL, states that their delivery takes 1-2 business days within Germany.
Please note that we don't deliver on the weekends or public holidays.
For more detailed information, refer to our Shipping Policy.
What is your return & refund policy?
What is your return & refund policy?
We accept returns within 30 days of delivery, provided the items are unopened and in their original condition.
Prior to return, you need to contact us and obtain a return number without which the return is not possible.
We refund within 10 business days after product reception and examination.
Some products such as Hydrolats can't be returned as they are sensitive to conditions.
For more detailed information, refer to our Return & Refund Policy or Contact us.
Do you ship internationally?
Do you ship internationally?
We deliver exclusively within Germany (DHL) currently.
For more detailed information, refer to our Shipping Policy.
How about professionals & businesses?
How about professionals & businesses?
Pro account is coming soon.
In the meanwhile, we'd love to hear from you.
Contact us concerning your orders or requests.
